Shipping Policy
Shipment processing time
All non-custom orders are processed within approximately 20 business days (business days are not weekends or holidays) and custom orders/preorders are processed within approximately 2-8 weeks. Estimated processing times can be found underneath the product description of the item(s) in your order. The shipping method selected at checkout, does not affect the processing time as we do not rush orders. Items in your order may be shipped separately.
Shipping rates and delivery estimates
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard (US) |
5-15 business days |
Free |
|
Express (US) |
3-7 business days |
$30+ |
| International | 5-25 business days | Cost calculated at checkout |
*Please keep in mind that these are estimates and do not guarantee a specific delivery date.
Order tracking
You can track your FedEx or USPS shipment using our Order Tracker.
Customs, duties, and taxes
The Ice Element is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages/Lost Packages
The Ice Element is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
